Legal

Terms of Service

Last updated: June 9, 2026 · Effective: June 9, 2026

These terms ("Terms") govern your use of Level Up Home (the "Service") — the iOS, Android, and web apps along with our website at leveluphome.app. By creating an account or using the Service you agree to these Terms. If you don't agree, don't use the Service.

We've tried to write this in plain English. The sections still have legal weight even when the language is informal.

Plain-English disclaimer. Level Up Home is run by a small team, not a law firm. We drafted these Terms ourselves to be fair, clear, and honest about what the Service does. Nothing in this document is general legal advice or a substitute for talking to a lawyer about your own situation — it's the contract between you and us about using this specific app. If you have legal questions about your circumstances, please consult an attorney licensed in your jurisdiction.

Heads-up on Sections 7 and 9. These sections limit our liability and require disputes to be resolved through individual binding arbitration rather than in court. They affect your legal rights, so read them carefully. Section 9 explains how to opt out of arbitration within 30 days if you don't want it.

1. Who can use Level Up Home

You must be at least 13 years old (or the digital age of consent in your country, if higher) to create an account. Children under 13 are welcome to participate in the household as member profiles, but the household account itself must be held by a parent, guardian, or other adult.

You are responsible for everyone who uses your household account. If your kids check off chores or your spouse adds calendar events, those count as actions taken by your account.

2. Your account

You're responsible for keeping your password safe. Don't share it. If you think someone else has access to your account, change your password right away and email support@leveluphome.app.

Each household account is single-tenant — one household per account. If two households want to share data, use the Family Friends or Shared Lists features instead of sharing credentials.

3. Acceptable use

You agree not to:

• Use the Service to harass, abuse, defame, or otherwise harm anyone, including members of your own household.
• Use the Service to store or transmit content that infringes anyone else's intellectual property rights.
• Attempt to reverse-engineer, decompile, or extract source code from the apps beyond what's permitted by your local law.
• Attempt to access another household's data, including by brute-forcing accounts, exploiting bugs, or social engineering our support team.
• Use the Service to send spam, malware, or to scan or probe our infrastructure.
• Resell, white-label, or otherwise commercially redistribute the Service without our written permission.

We may suspend or terminate accounts that violate these rules, with or without notice depending on the severity.

4. Your content

You own everything you put into the Service — your tasks, events, lists, recipes, photos, and so on. By using the Service, you grant us a limited license to host, store, back up, transmit, and display your content for the sole purpose of operating the Service for you and your household. We don't use your content to train AI, target ads, or anything else. See the Privacy Policy for the full details.

5. Subscriptions and billing

Level Up Home is free to use for the core household features. We may offer paid subscriptions ("Premium") for additional features (calendar sync, AI recipe import, extended sharing, etc.). The pricing in the app or on the website at the time you subscribe is what applies.

• Billing — Premium subscriptions purchased through the Apple App Store or Google Play are billed and renewed by Apple or Google according to their terms. You can cancel from your device's subscription settings; we don't have access to cancel for you.
• Refunds — handled by the platform you bought through. We're happy to look into anything that feels wrong — email support@leveluphome.app.
• Free trials — convert to paid at the end of the trial period unless you cancel first. We won't charge you in the trial window.
• Price changes — we'll notify you in the app at least 30 days before any price change takes effect.

6. Things outside our control

The Service relies on third-party services we don't operate — your phone's calendar, push notification delivery, weather data, our database provider, our hosting provider. Outages or changes in those services can affect Level Up Home. We work to maintain reliable uptime, but the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of liability

To the maximum extent permitted by law:

• Level Up Home and its operators, owners, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost data, lost goodwill, business interruption, or substitute service costs — even if we were warned the damages might happen.
• Our total cumulative liability for any and all claims relating to the Service is limited to the greater of (a) the amount you actually paid us in the 12 months before the event that caused the claim, or (b) USD $20. This cap applies regardless of the legal theory (contract, tort, negligence, statute, or otherwise) and even if a stated remedy fails of its essential purpose.
• You agree that any claim or cause of action arising out of or related to your use of the Service must be brought within one (1) year after the claim accrues. Claims brought after that period are permanently barred.
• We make no warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, security, or availability — beyond those specifically required by applicable law and not disclaimable.

Some jurisdictions don't allow some of these limits (for example, gross negligence, willful misconduct, fraud, death or personal injury, or specific consumer-protection statutes). Where a particular limit is unenforceable, it will apply to the maximum extent it can be enforced, and the rest of this section stays in effect.

8. Indemnification

You agree to defend, indemnify, and hold harmless Level Up Home and its operators, owners, contractors, and affiliates from any third-party claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or related to (a) your use or misuse of the Service, (b) your violation of these Terms, (c) your violation of any law or third-party right, or (d) any content you submit to or through the Service.

9. Dispute resolution — binding individual arbitration

9.1 Read this carefully.

This section affects your legal rights. It requires most disputes between you and Level Up Home to be resolved through binding individual arbitration instead of in court, and it waives your right to participate in a class action. If you don't agree to this section, you can opt out under Section 9.6 within 30 days of first accepting these Terms.

9.2 Agreement to arbitrate.

Except for the carve-outs in Section 9.4, you and Level Up Home agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or our relationship — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claim arose before or after these Terms took effect — will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (available at adr.org).

9.3 Class action waiver.

You and Level Up Home each agree that any arbitration or court proceeding will be conducted only on an individual basis and not as a class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If a court decides this class-waiver provision is unenforceable for a particular claim, then that claim — and only that claim — will be severed and handled in court; the remaining claims will still go to arbitration on an individual basis.

9.4 Carve-outs.

Either party may bring an individual action in small claims court for disputes within that court's jurisdiction. Either party may also seek injunctive or other equitable relief in court to protect intellectual property rights or stop ongoing unauthorized use of the Service. Nothing in this section limits your ability to bring claims to a government agency that has jurisdiction over the dispute.

9.5 Costs and procedure.

The arbitration will be conducted by video or telephone unless the arbitrator determines an in-person hearing is necessary. If an in-person hearing is held, it will take place in the U.S. county where you live (or, if you don't live in the United States, in Travis County, Texas). Level Up Home will pay all AAA filing, administrative, and arbitrator fees for any claim under USD $10,000, as long as the claim is not frivolous. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

9.6 30-day opt-out.

You can opt out of this arbitration agreement (including the class action waiver) within 30 days of first accepting these Terms by emailing hello@leveluphome.app with the subject line "Arbitration Opt-Out" and including your account email and a statement that you wish to opt out. Opting out won't affect any other part of these Terms. If you've used the Service for more than 30 days, you've accepted this section.

10. Termination

You can stop using the Service at any time by deleting your account from Settings → Account → Delete account. We can suspend or terminate accounts that violate these Terms, are inactive for an unusually long time, or pose a security or legal risk. On termination, your data is deleted as described in the Privacy Policy. Sections 4, 7, 8, 9, 11, and 12 survive termination.

11. Changes to these Terms

We may update these Terms from time to time. If a change is material, we'll notify you in the app before it takes effect. The "Last updated" date at the top reflects every revision. Continued use of the Service after a change means you accept the updated Terms. If you don't accept a material change, stop using the Service and delete your account.

12. Governing law & venue

These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules. To the extent any dispute is not subject to arbitration under Section 9 (for example, a small-claims action or a request for injunctive relief), it will be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction there. (Update when entity is formed.)

13. General

These Terms are the entire agreement between you and Level Up Home about the Service and supersede any prior agreements. If any provision is found unenforceable, the rest stays in effect. Our failure to enforce any provision isn't a waiver of our right to enforce it later. You may not assign or transfer these Terms; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

14. Contact

For questions about these Terms, email legal@leveluphome.app. For everything else, email support@leveluphome.app.